At Taylor’s We Love Shoes, our commitment lies in ensuring your satisfaction. We make every effort to ensure our product descriptions, product imagery and size guides are as detailed and accurate as possible. However, we understand that sometimes things don’t fit as expected, the colour just isn’t right, or perhaps you simply changed your mind.
If you have purchased from us either in store or online, only to find they don’t fit, not what you expected or are simply not suitable, we want to make it right for you.
We can exchange your purchase, provide you with an online store credit, or provide you with a full refund.* (Provided we receive your return unworn and still in its original packaging, within 14 days of you receiving your order.) Please be aware that return costs will be at your expense. Orders/items to be returned for any reason will be processed upon arrival. Please allow 48 hours for your return to be processed upon its arrival.
*Full priced items are eligible for an exchange, store credit, or refund.
*Sale, reduced price, and clearance goods – these are considered final sale, and are unable to be returned for a refund. These items are eligible for exchange, or store credit only - unless they are deemed faulty.
We are unable to accept returned goods that have been worn or damaged after purchase, returned with damaged/defaced packaging, labels, or tags, or items with missing original packaging. Please ensure your return is packaged well to avoid any issues. We also cannot accept any returns on earrings, socks, and insoles for hygiene reasons.
To return an item for exchange or credit, start off by completing our return form.
Warranty/Faulty: If you believe your item has a fault (this does not include items that have been damaged as a result of wear and tear, or faulty items purchased from elsewhere), please email images of the fault and your #WLS order number through to our Customer Care team at orders@weloveshoes.co.nz. You are also required to complete a Returns Form. We are happy to repair where possible, provide you with an exchange item, a store credit or refund.
Please note: products returned to us for an exchange or credit must be in a resalable condition with original packaging and box intact, all labels etc must be returned with the item. We take care to ensure your item reaches you in good condition, we expect the same from you. Items with damaged packaging on arrival may not be exchanged, please ensure you use the appropriate packaging for the item. For any potential disputes, we may request proof of transit within 72 hours. Return costs are the responsibility of the consumer unless the goods are deemed faulty.
For returning goods, you can either return in store, or send your return to our Returns Office at:
Taylor’s We Love Shoes, 211 Queen St, Richmond, 7020, New Zealand.
If you are returning your order, please ensure you have submitted a Returns Form. This form can be completed online. If you are unable to print a copy to include with your exchange, please ensure the form is submitted online first. You are also welcome to email us at: orders@weloveshoes.co.nz if you are unable to submit a Returns Form. Please retain your postage receipt for tracking updates. It is important to note that Taylor’s We Love Shoes will not assume liability for items returned until delivered into our facility, nor will we accept any liability for failed delivery in the event items are returned via post or untracked courier delivery. Please keep a record of your shipment until you have received your replacement, credit or refund.
For additional information on our return policies or for help, please contact our Customer Service team on 03 544 0060, international calls +64 3 544 0060, or email: info@weloveshoes.co.nz
Have a question? Ask us here.
Returns Checklist:
- Please verify that the return is valid; non-warranty returns or those not purchased from us will be subject to delivery charges.
- Due to health & safety precautions, all warranties / repairs must be clean and free of dirt. All items that do not meet these criteria will be returned at the customer's expense.
- All fields below must be completed before returning the product. We will not follow-up any incomplete forms. It would be helpful for our returns process if you could print a copy of this form to accompany the returned item(s), but this is not essential.
- You can send us any necessary explanatory photos or videos via email, ensuring to include the order number in your message.
- Items being returned for credit or refund must be in brand new condition, with tags attached, in original/undamaged packaging - i.e. don't write directly on, or attach shipping labels directly to product boxes.
- Please ensure that all exchange returns are sent back within 14 days from the invoice date.
- Taylor's We Love Shoes retains the right to repair, replace or refund, where deemed appropriate.
- Use the Print button first (whether you plan on printing or not) then the Send Form button will appear. Clicking "Send Form" is essential!
