Taylor's - We Love Shoes

Returns Address: 211 Queen St, Richmond 7020, New Zealand

Email: orders@weloveshoes.co.nz

Phone: 03 544 5469

Have a question? Ask us here. 

Returns Checklist

• Please verify that the return is valid; non-warranty returns or those not purchased from us will be subject to delivery charges.
• Due to health & safety precautions, all warranties / repairs must be clean and free of dirt.  All items that do not meet these criteria will be returned at the customer's expense.
• All fields below must be completed before returning the product. We will not follow-up any incomplete forms. It would be helpful for our returns process if you could print a copy of this form to accompany the returned item(s), but this is not essential. 
• You can send us any necessary explanatory photos or videos via email, ensuring to include the order number in your message.
• Items being returned for credit or refund must be in brand new condition, with tags attached, in original/undamaged packaging - i.e. don't write directly on, or attach shipping labels directly to product boxes.
• Please ensure that all exchange returns are sent back within 14 days from the invoice date.
• Taylor's We Love Shoes retains the right to repair, replace or refund, where deemed appropriate.
• Use the Print button first (whether you plan on printing or not) then the Send Form button will appear. Clicking "Send Form" is essential!

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