Returns Address: Taylor's WLS Returns - 211 Queen St, Richmond, Tasman, NZ 7020
Email: orders@weloveshoes.co.nz
Phone: 03 544 5469
Have a question? Ask us here. 

Need to Return Something?
No problem! If you'd like to return an item from your order, please ship it back to our returns address listed above. Be sure to also complete the form below so we know to keep an eye out for your return — we’ll be in touch once it arrives.

Returning Your Item
We strongly recommend using a tracked courier service when sending your return. Until the item reaches us, it remains your responsibility — and unfortunately, we can’t issue refunds, store credits or exchanges for items that don’t make it back to us. A tracked service gives peace of mind and helps ensure the parcel can be located if needed.

Book a courier pickup online at: Returnit.co.nz

• Please verify that the return is valid; non-warranty returns or those not purchased from us will be subject to delivery charges.
• Due to health & safety precautions, all warranties / repairs must be clean and free of dirt.  All items that do not meet these criteria will be returned at the customer's expense.
• All fields below must be completed before returning the product. We will not follow-up any incomplete forms. It would be helpful for our returns process if you could print a copy of this form to accompany the returned item(s), but this is not essential. 
• You can send us any necessary explanatory photos or videos via email, ensuring to include the order number in your message.
• Items being returned for credit or refund must be in brand new condition, with tags attached, in original/undamaged packaging - i.e. don't write directly on, or attach shipping labels directly to product boxes.
• Please ensure that all exchange returns are sent back within 14 days from the invoice date.
• Taylor's We Love Shoes retains the right to repair, replace or refund, where deemed appropriate.
• Use the Print button first (whether you plan on printing or not) then the Send Form button will appear. Clicking "Send Form" is essential!

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