All charges are in New Zealand Dollars and include postage and packing.
- Free delivery on all New Zealand orders over $59
- $5.99 delivery otherwise
- We don’t deliver to PO Box / Private Bag addresses
We aim to process and dispatch your order as fast as possible. While in most cases this will happen within 24-72 hours, it can take up to 5 business days, depending on what is ordered. In some cases, like during peak season and holiday periods, it may take longer. Shipping and processing times are a guide only, not a guarantee.
An order containing multiple items with different shipping times will by default ship on the timeframe of the slowest item, however, We Love Shoes reserves the right to split ship orders where we feel it is required.
After dispatch, delivery is normally overnight within the South Island and 1-3 business days within the North Island. Rural addresses could take up to an additional 2-4 business days. At this time, we do not offer urgent delivery as a standard freight option, however if you require your order urgently, please contact us before ordering to ensure that we can meet your delivery timeframe. We aim to deliver your order within the following timeframes:
- North Island: 3-7 business days
- North Island rural: 3-7 business days
- Waiheke Island: 4-8 business days
- South Island: 2-6 business days
- South Island rural: 2-6 business days
- Chatham Islands: 7-10 business days
Every now and then, life throws a curveball and deliveries might take a little longer. We're doing our best to get your goods to you ASAP. If you've got any questions about your order, just give us a shout.
Usually, your stuff should reach you within the expected time. However, no need to stress if it takes a little longer than 5 days, occasionally things don't go exactly to plan. If you need something super soon and it's less than 6 days before your desired delivery date, just chat with us before ordering.
Keep in mind, we can't give refunds for delays beyond our control or if you've ordered last-minute without letting us know. We're all about making things smooth, so drop us a line if you're unsure.
Kindly note that if a package happens to go missing, We Love Shoes won't be able to offer a replacement or refund if the courier can provide evidence of delivery.
Orders will be delivered by PBT Couriers directly to your door (except in some rural situations). They require a signature for proof of delivery. If no one is home, the Courier will leave a card requesting that you contact the PBT Courier office closest to you, either to arrange a suitable delivery time or a suitable time for you to collect the products from the courier office. (If no one is home during normal work hours, you might like to consider delivering your parcel to your place of work.) The parcel must be delivered to a physical address and not a PO Box number
For the latest updates on the Courier Network Status, please refer to the following links: