Need help choosing the right size?

Use the following as a guide only. Please be aware that some brands may vary in sizing.

Feel free to contact us if you need assistance.

Women's shoe sizes:

Men's shoe sizes:

At Taylor’s We Love Shoes, our commitment lies in ensuring your satisfaction. We make every effort to ensure our product descriptions, product imagery and size guides are as detailed and accurate as possible. However, we understand that sometimes things don’t fit as expected, the colour just isn’t right, or perhaps you simply changed your mind.

If you have purchased from us either in store or online, only to find they don’t fit, not what you expected or are simply not suitable, we want to make it right for you.

We can exchange your purchase, provide you with an online store credit, or provide you with a full refund.* (Provided we receive your return unworn and still in its original packaging, within 14 days of you receiving your order.) Please be aware that return costs will be at your expense. Orders/items to be returned for any reason will be processed upon arrival. Please allow 48 hours for your return to be processed upon its arrival.

*Full priced items are eligible for an exchange, store credit, or refund. 

*Sale, reduced price, and clearance goods – these are considered final sale, and are unable to be returned for a refund. These items are eligible for exchange, or store credit only - unless they are deemed faulty.

We are unable to accept returned goods that have been worn or damaged after purchase, returned with damaged/defaced packaging, labels, or tags, or items with missing original packaging. Please ensure your return is packaged well to avoid any issues. We also cannot accept any returns on earrings, socks, and insoles for hygiene reasons.

To return an item for exchange or credit, start off by completing our return form. 

Warranty/Faulty: If you believe your item has a fault (this does not include items that have been damaged as a result of wear and tear, or faulty items purchased from elsewhere), please email images of the fault and your #WLS order number through to our Customer Care team at orders@weloveshoes.co.nz. You are also required to complete a Returns Form. We are happy to repair where possible, provide you with an exchange item, a store credit or refund.

Please note: products returned to us for an exchange or credit must be in a resalable condition with original packaging and box intact, all labels etc must be returned with the item. We take care to ensure your item reaches you in good condition, we expect the same from you. Items with damaged packaging on arrival may not be exchanged, please ensure you use the appropriate packaging for the item. For any potential disputes, we may request proof of transit within 72 hours. Return costs are the responsibility of the consumer unless the goods are deemed faulty. 

For returning goods, you can either return in store, or send your return to our Returns Office at:

Taylor’s We Love Shoes, 211 Queen St, Richmond, 7020, New Zealand.

If you are returning your order, please ensure you have submitted a Returns Form. This form can be completed online. If you are unable to print a copy to include with your exchange, please ensure the form is submitted online first. You are also welcome to email us at: orders@weloveshoes.co.nz if you are unable to submit a Returns Form. Please retain your postage receipt for tracking updates. It is important to note that Taylor’s We Love Shoes will not assume liability for items returned until delivered into our facility, nor will we accept any liability for failed delivery in the event items are returned via post or untracked courier delivery. Please keep a record of your shipment until you have received your replacement, credit or refund.

For additional information on our return policies or for help, please contact our Customer Service team on 03 544 0060, international calls +64 3 544 0060, or email: orders@weloveshoes.co.nz

Returns Checklist: 

• Please verify that the return is valid; non-warranty returns or those not purchased from us will be subject to delivery charges.
• Due to health & safety precautions, all warranties / repairs must be clean and free of dirt.  All items that do not meet these criteria will be returned at the customer's expense.
• All fields below must be completed before returning the product. We will not follow-up any incomplete forms. It would be helpful for our returns process if you could print a copy of this form to accompany the returned item(s), but this is not essential. 
• You can send us any necessary explanatory photos or videos via email, ensuring to include the order number in your message.
• Items being returned for credit or refund must be in brand new condition, with tags attached, in original/undamaged packaging - i.e. don't write directly on, or attach shipping labels directly to product boxes.
• Please ensure that all exchange returns are sent back within 14 days from the invoice date.
• Taylor's We Love Shoes retains the right to repair, replace or refund, where deemed appropriate.

• Use the Print button first (whether you plan on printing or not) then the Send Form button will appear. Clicking "Send Form" is essential!

Shipped goods will be left at a place deemed suitable by couriers, typically at your front door.  If you need to sign for the parcel, please indicate this in the delivery instructions when completing your order address.

Charges

All charges are in New Zealand Dollars and include postage and packing.

New Zealand

• Free delivery on all New Zealand orders over $59
• $5.99 delivery otherwise
• We don’t deliver to PO Box / Private Bag addresses

Australia

• Free shipping on all Australian orders over $250
• $34.99 delivery otherwise

Shipping Times

We aim to process and dispatch your order as fast as possible. While in most cases this will happen within 24-72 hours, it can take up to 5 business days, depending on what is ordered. In some cases, like during peak season and holiday periods, it may take longer. Shipping and processing times are a guide only, not a guarantee.

An order containing multiple items with different shipping times will by default ship on the timeframe of the slowest item, however, We Love Shoes reserves the right to split ship orders where we feel it is required.

After dispatch, delivery is normally overnight within the South Island and 1-3 business days within the North Island. Rural addresses could take up to an additional 2-4 business days. At this time, we do not offer urgent delivery as a standard freight option, however if you require your order urgently, please contact us before ordering to ensure that we can meet your delivery timeframe. We aim to deliver your order within the following timeframes:

New Zealand

• North Island: 3-7 business days
• North Island rural: 3-7 business days
• Waiheke Island: 4-8 business days
• South Island: 2-6 business days
• South Island rural: 2-6 business days
• Chatham Islands: 7-10 business days

Australia

• 7-10 business days (metropolitan areas only)

Every now and then, life throws a curveball and deliveries might take a little longer. We're doing our best to get your goods to you ASAP. If you've got any questions about your order, just give us a shout.

Usually, your stuff should reach you within the expected time. However, no need to stress if it takes a little longer than 5 days, occasionally things don't go exactly to plan. If you need something super soon and it's less than 6 days before your desired delivery date, just chat with us before ordering.

Keep in mind, we can't give refunds for delays beyond our control or if you've ordered last-minute without letting us know. We're all about making things smooth, so drop us a line if you're unsure.

Kindly note that if a package happens to go missing, Gearshop won't be able to offer a replacement or refund if the courier can provide evidence of delivery. Important note: If you haven't received your order within 7 days of your Shipping Confirmation email, please let us know right away so that we can follow up with the courier.  Due to courier policies, we are unable to accept claims for non delivery, loss or damage after 12 days from shipping.

For the latest updates on the Courier Network Status, please refer to the following links:

• PBT Couriers
• CourierPost

Note that international orders for footwear may or may not be shipped with original boxes, due to shipping volume restrictions.

We now offer Click & Collect as an option via our website, you can place your order and select to collect. In some cases your order may be available the same or next day, but that may not always be the case, so we will notify you by text message or email where possible, when your order is ready to be collected. This could be up to 48 hours after ordering. So try and include a cell phone number with your order. If you need something urgently, give us a call or email before placing the order, to make sure we have it available for you right away.